Warranty
SmileCare Global Warranty - Picasso Dental Clinic
Warranty guidance for New Zealand patients, including what is covered, how to claim, and what happens if return travel to Vietnam is required.
Picasso Dental Clinic's SmileCare Global Warranty gives New Zealand patients written terms for eligible remedial work, with return-flight support handled under the written policy when Picasso approves a warranty visit.
A warranty only helps if the process is clear before you fly home.
For Kiwis, the practical question is simple: if something goes wrong, who reviews it, what evidence do they need, and whether you need local care or a return visit to Vietnam.
Why warranty matters for NZ patients
You will fly home. Your dentist is not next door. SmileCare exists so:
- Defects have a defined review process
- You are not negotiating from scratch in a crisis
- Return-flight support can apply when Picasso approves a warranty visit
Published material warranties
| Category | Warranty in the current price list |
|---|---|
| Composite veneer | 6 months |
| Porcelain veneer, Emax Press | 7 years |
| Porcelain veneer, Emax Press Plus | 7 years |
| Non-prep veneer, Emax | 7 years |
| Porcelain fused to Titanium crown | 5 years |
| Zirconia crown | 5 years |
| CERCON HT / Ceramill Zolid crown | 5-7 years |
| Emax crown | 7 years |
| Lava / Lava Plus / ORODENT crowns | 10 years |
All implant and full-arch warranty details must be confirmed in your written treatment pack. Do not assume a lifetime implant warranty. Picasso’s implant brand reference specifically says no brand offered at Picasso has a lifetime warranty.
What is usually excluded
- Damage from trauma
- Grinding without a prescribed night guard
- Poor hygiene or missed maintenance
- Elective shade changes
- Work performed by another dentist without approval
- Normal wear after term expiry
Claim steps
- Take photos or video within 48 hours of noticing the issue.
- Message your coordinator on WhatsApp or email.
- Include your booking ID, tooth number if known, and symptoms.
- Wait for remote clinical review before approving outside repair.
- Follow the approved plan, local care or return to Picasso.
Pair with
Message Picasso on WhatsApp before approving outside repair.