Safety
What if something goes wrong after dental treatment abroad?
Step-by-step guide for New Zealand patients if complications arise after Picasso Dental Clinic treatment in Vietnam.
If something goes wrong after dental treatment abroad, New Zealand patients should contact Picasso's coordinator immediately, open a warranty review, see their local dentist for urgent care, and document everything before approving outside repair.
This is the page anxious Kiwis read at 2 a.m. - it must be practical, not promotional.
Severity triage
| Level | Examples | Action |
|---|---|---|
| Emergency | Breathing issues, uncontrolled bleeding, spreading facial swelling | Call 111 / ED - then inform Picasso |
| Urgent dental | Severe pain, temp crown off, implant bleeding day 3 | NZ dentist within 24h + Picasso message |
| Non-urgent | Chipped veneer, mild sensitivity | Coordinator + booked NZ review |
First 72 hours at home
- Take photos and short video
- Email/WhatsApp coordinator with booking ID
- Open a warranty review if not done - /warranty/
- Do not let a non-dental shop “fix” ceramics
Warranty pathway
- Document issue and timeline
- Remote review by Picasso clinical team
- If warranty-covered, approval for remedy or return visit
- Return-flight support if the written SmileCare terms apply - /warranty/travel-reimbursement/
NZ dentist role
Many dentists will help if you bring:
- OPG / CBCT
- Implant brand card
- Treatment summary
Guide: /follow-up-care-new-zealand/.
Prevention beats crisis
- Follow aftercare - /aftercare/
- Night guard if prescribed
- No hard food on temporaries