Patient stories
Thao from Wellington — 8 Lisi veneers, smile makeover
Real patient story — a Wellington pharmacist travels to Picasso Dental Clinic for an 8-unit Lisi smile makeover at the May 2026 NZD price. NZD 6,400 clinical cost.
Thao, 35, a Wellington pharmacist, travelled to Picasso Dental Clinic in Hanoi for an 8-unit Lisi veneer smile makeover — NZD 6,400 total clinical cost (May 2026 Picasso price list, 1 NZD = 15,000 VND), a 10-day single trip with the design locked during the Portrait Sitting on day 2.
Real patient story, shared with permission. This patient has consented to Picasso Dental Clinic publishing their experience to help other New Zealand patients. Treatment, material, NZD price, and timeline are accurate to the case archive. Reviewed by Dr. Emily Nguyen, Founding Clinical Director.
Thao is a pharmacist in her mid-thirties, based in Wellington, who spends her days a metre away from people across a dispensary counter. She had never disliked her teeth exactly, but the front eight had dulled and crowded slightly over the years, and she wanted them to look deliberate and polished rather than something she covered with a closed-mouth smile in work photos. A Wellington private clinic had quoted her around NZD 18,000 for the makeover she described.
She sent us photographs and her existing quote. We returned a written, itemised NZD quote within 24 hours: 8 Lisi veneers at NZD 800 per tooth = NZD 6,400 (May 2026 Picasso price list, 1 NZD = 15,000 VND), with a 7-year warranty.
The design conversation that decided it for her
From her post-trip survey: “My worry was not the price or the travel. It was that eight matching veneers would look like a row of bathroom tiles. I see enough over-whitened smiles at work to know exactly what I did not want.”
So the pre-trip discussion was almost entirely about design, not logistics:
- Material: Lisi pressed lithium-disilicate, chosen for its translucency so the veneers catch light the way enamel does rather than sitting flat and opaque.
- The Portrait Sitting: a dedicated design session where shade, length, tooth proportion, and edge character are mapped before anything is prepared. We told her to bring photos of her own younger smile, not magazine smiles.
- Recourse: a written 7-year warranty, travel reimbursement if a re-do is ever needed, and a New Zealand follow-up care note for her own dentist.
As a pharmacist she read every line of the plan before she booked. She flew about four weeks later.
The 10-day trip
| Day | What happened |
|---|---|
| Day 1 | WLG to HAN via Auckland and Singapore. Late arrival, hotel check-in near the Hanoi Old Quarter clinic. |
| Day 2 | Consultation 10:00 — photographs, OPG, iTero scan. Portrait Sitting in the afternoon: nearly 2 hours on shade, length, proportion, and how natural she wanted the edges. |
| Day 3 | Preparation appointment. 8 upper front teeth conservatively prepared, temporaries fitted to the agreed design. |
| Days 4–7 | Temporaries phase. We asked her to live in them and report on speech, bite, and how they looked in daylight. She came back on day 5 wanting marginally less brightness — we adjusted the lab brief. |
| Day 8 | Final fit. Bonding of the 8 Lisi veneers, occlusion check, polish, photographs. |
| Day 9 | Short review appointment. Bite re-checked, contacts refined. |
| Day 10 | Fly home, HAN to WLG. |
The temporaries phase was the part she rated highest. “Being able to walk around in the trial smile for a few days and then dial the colour down was the whole point. In Wellington I would have committed to a shade off a chart and hoped.”
What it cost end-to-end
| Line item | NZD |
|---|---|
| 8 Lisi veneers (clinical) | 6,400 |
| Consultation + OPG + iTero | included |
| Return flight Wellington to Hanoi | 2,200 |
| Hotel — 10 nights, mid-range | 1,050 |
| Food and local transport | 550 |
| Total | 10,200 |
Against an NZ benchmark of NZD 16,000 to NZD 20,000 for the same makeover, the gross saving was NZD 9,600 to NZD 13,600, and the net saving after travel was NZD 5,800 to NZD 9,800.
She took the trip across a public holiday, so it cost her six days of annual leave.
The thing she didn’t expect
In her words: “I expected the prep day to be the ordeal. It wasn’t — that was fine. What caught me out was how flat everything tastes for the first day in temporaries because you are chewing carefully and only on one side. I thought something was wrong. The clinician explained it is just caution, not the veneers, and by the time I got the finals I had forgotten about it.”
We have since added a short note about the temporaries diet to the pre-trip pack. Real patient stories like this one are how we find those gaps.
What aftercare looked like back in Wellington
Thao booked her own NZ dentist before she flew, so the follow-up was confirmed in advance. Four weeks after the trip her dentist reviewed the bite and the margins and signed the case off. We received the report and filed it.
She has had one six-monthly check since, clean, and a hygiene visit. Her dentist also fitted her for a nightguard as routine protection for the new veneers.
Thao’s three pieces of advice
From her survey response:
- “Bring proof of what you actually want — old photos of your own smile beat any reference picture of a stranger. The design session is only as good as what you walk in with.”
- “Judge the temporaries in real daylight, not in the chair. I checked mine outside the clinic and by a window, and that is why I caught the shade before it became permanent.”
- “Sort your NZ dentist and a nightguard before you go. Knowing someone at home would check the result, and that I would protect it at night, made the whole decision feel sensible rather than reckless.”
See also
- Smile makeover pillar — the protocol, materials, and NZD pricing.
- Veneer care tips — what Thao was told for home maintenance.
- Wellington to Vietnam smile makeover travel page — local benchmark and route logistics.
Request your own free NZD smile makeover quote
About this page

Medically reviewed by
Dr. Emily Nguyen
Founding Clinical Director, Picasso Dental Clinic
DDS · Founder and Clinical Director, Picasso Dental Clinic group
Clinical focus: Cosmetic dentistry · Veneers · Smile design
Dr. Emily Nguyen founded Picasso Dental Clinic in 2013 (originally Serenity International Dental Clinic) and led its 2023 rebrand. She sets clinical standards across the group's six branches in Hanoi, Da Nang, Ho Chi Minh City, and Da Lat, and personally reviews cosmetic protocols including the Portrait Sitting workflow for veneers and smile makeovers.
Frequently asked questions
Is Thao a real patient?
Yes. Thao is a real Picasso Dental Clinic patient who has given written permission for us to share their experience with other New Zealand patients considering treatment. Treatment, material/brand, NZD price, and timeline are accurate to the case archive.
What did the smile makeover cost in NZD?
8 Lisi veneers at NZD 800 per tooth = NZD 6,400 total clinical cost (May 2026 Picasso price list, 1 NZD = 15,000 VND). This excludes flights, accommodation, and any pre-trip work.
Why Lisi veneers for a smile makeover?
Lisi is a pressed lithium-disilicate ceramic. It is strong enough for everyday function yet thin and translucent enough to mimic natural enamel, which suits an 8-unit front-zone makeover where colour, shape, and light behaviour all have to read as real.
What warranty applies to Lisi veneers?
7-year warranty on Lisi veneers from Picasso, with the manufacturer warranty running in parallel. It covers fracture or debonding not caused by trauma or untreated bruxism. See the full /warranty/ page for tier-by-tier terms.
