Contact
Contact Picasso Dental Clinic — New Zealand patients
Email and coordinator contact for Kiwi patients planning dental treatment at Picasso Dental Clinic Vietnam. 24-hour reply in English, itemised NZD quotes, six branches across Hanoi, Da Nang, Ho Chi Minh City, and Da Lat.
New Zealand patients can reach Picasso Dental Clinic by email at [email protected] or through the free-quote form at /free-quote/. English-speaking coordinators reply within 24 hours weekdays NZ time and provide itemised NZD quotes (converted at 1 NZD = 15,000 VND as of May 2026) for every treatment enquiry. There is no deposit. Six branches: two in Hanoi (Old Quarter and Westlake Square), two in Da Nang (Hoàng Diệu and Vinmec hospital), one in Ho Chi Minh City (Thảo Điền), and one in Da Lat (Link General Hospital). All branches share the same clinical protocols, the same English records process, and the same patient coordinator team.
How to reach us
The fastest path to a written NZD quote is email. Attach your dental photos to a message to [email protected] and an English-speaking coordinator responds with a written estimate within 24 hours, weekdays New Zealand time.
| Channel | Best for | Response time |
|---|---|---|
| Email [email protected] | Quotes, photo review, OPG and CBCT X-ray attachments, formal written quotes, insurance documentation, NZ dentist correspondence, post-treatment follow-up | Within 24 hours weekdays NZ time |
| Video consultation booking | Free 20-minute video call with a coordinator | Booked via /book-consultation/ — slots shown in NZ time |
| Free-quote form | First-time enquiries with photo upload | Submitted at /free-quote/ — typed reply within 24 hours |
Send an enquiry
What to include in your first message
A specific first message gets a specific quote — and avoids back-and-forth for basic details. The five fields the coordinator needs:
- Your name and city in New Zealand — Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Queenstown, Napier-Hastings, Palmerston North, Nelson, Rotorua, New Plymouth, Whangarei, Invercargill, or any other NZ city. City matters because flight access shapes the trip-length recommendation.
- Treatment interest — veneers, dental implants, All-on-4, All-on-6, full-mouth reconstruction, Invisalign, braces, crowns, bridges, teeth whitening, root canal, or “not sure yet, want to explore options”.
- Your goals in plain language — for example: “10 upper veneers, natural shade”, “two missing back teeth, possibly need implants”, “lower arch teeth all failing, exploring All-on-4 options”. You do not need clinical vocabulary.
- Dental photos if you have them — six phone photos are enough. See what photos to send. Indoor light is fine; no ring lights or professional photography needed.
- OPG X-ray if available — optional, but significantly speeds up any implant, All-on-4, or complex crown assessment.
You do not need X-rays or professional photos to start. A description of your goals and a few phone photos is enough for a preliminary NZD estimate within 24 hours.
What NOT to send
A short negative list because we get asked: do not send identifying medical records you have not been asked for (full medical history, prescription lists, family medical history beyond the directly dentally-relevant); do not send financial information (bank statements, credit card images, proof of address) — Picasso does not require any of that for a quote; do not use Facebook Messenger or Instagram DM — those channels are not monitored by the clinical coordinator team and your enquiry will not reach the right people.
NZ-friendly contact hours
Picasso clinics are open Monday to Sunday, 8:30 AM to 6:00 PM Vietnam Standard Time (GMT+7).
| Your time (NZST) | Vietnam time | Picasso status | Reply expectation |
|---|---|---|---|
| 8:00 AM NZT | 3:00 AM | Clinic closed | Reply within Vietnam afternoon |
| 1:00 PM NZT | 8:00 AM | Clinic open | Reply same NZ business day |
| 5:00 PM NZT | 12:00 PM noon | Clinic open | Reply same NZ business day |
| 11:00 PM NZT | 6:00 PM | Clinic closing | Reply next NZ business morning |
NZDT (NZ daylight saving, the last Sunday of September to the first Sunday of April) adds a further hour — Vietnam is 6 hours behind during that period.
Emails sent outside Vietnam clinic hours are read on the next working morning. Quote forms submitted in the evening NZ time typically receive replies by the following NZ afternoon.
Branches and their addresses
| Branch | Address | Notes for NZ patients |
|---|---|---|
| Hanoi Old Quarter | 16 Phố Châu Long, Trúc Bạch, Ba Đình, Hanoi | Flagship since 2013; complex implant and All-on-4 cases; Dr. Tran Thanh Phong’s primary branch |
| Hanoi Westlake Square | LKC22 Hoàng Minh Thảo, Bắc Từ Liêm, Hà Nội 100000 | West Hanoi expat-area branch; good for patients staying in the West Lake hotel district |
| Da Nang Hoàng Diệu | 420 Hoàng Diệu, Bình Thuận, Hải Châu, Da Nang | City-centre Da Nang clinic; beach recovery district popular with NZ patients; Dr. Hung Le Ba Gia leads implant work here |
| Da Nang Vinmec | Floor 2, Vinmec International Hospital, 30 Tháng 4, Da Nang | Hospital-grade setting; specialist surgical cases; sedation dentistry available |
| HCMC Thảo Điền | 25B Nguyễn Duy Hiệu, Thảo Điền, Quận 2, Ho Chi Minh City | Expat district branch; served by direct Auckland flights to SGN |
| Da Lat Link Hospital | 55 Đường Hà Huy Tập, Xuân Hương, Da Lat | Highlands partner hospital; specialty for patients combining treatment with the Da Lat hill-country recovery option |
You do not need to select a branch before enquiring. Coordinators recommend the right branch after reviewing your treatment type, travel plans, and case complexity. All six share the same clinical protocols, the same materials, and the same English records process — the recommendation is about logistics and clinician availability, not clinical quality.
Choosing the right channel for the job
Different stages of the patient journey suit different channels:
- First enquiry — free-quote form (/free-quote/) or email. Captures your goals and photos in one place.
- Quote follow-up questions — email. Keeps a written record alongside the quote document.
- Sending OPG or CBCT files — email ([email protected]); use a file-share link for very large exports.
- Booking flights and arrival logistics — email. Coordinators can coordinate hotel recommendations, airport-transfer arrangements, and arrival-day clinic times.
- Talking through a clinical question with the treating dentist — book a free 20-minute video consultation at /book-consultation/. Slots in NZ time, no charge.
- Post-treatment warranty or follow-up — email for fast triage and formal warranty documentation.
- Urgent post-treatment concern in New Zealand — seek NZ urgent care first (dial 111 if a medical emergency), then email the coordinator team with photos and a description.
If you are already back in New Zealand
For questions after returning home — warranty matters, follow-up care, or an unexpected issue — use the same email channel. The coordinator team triages, arranges remote clinical review with the treating dentist where needed, and coordinates remedial work under the SmileCare Global Warranty.
For clinical emergencies (facial swelling, fever, uncontrolled bleeding, difficulty breathing, spreading infection), seek New Zealand urgent care first. Dial 111 for emergencies or visit your nearest emergency department.
For the full post-treatment triage pathway, read what if something goes wrong and follow-up care in New Zealand.
Privacy and your data
Dental photos and any clinical information you send are handled as clinical records under the Picasso privacy policy. They are accessible only to the coordinator team and the treating clinician assigned to your case. They are not shared with third-party marketing tools, not sold, and not used for AI training. You can request deletion of your enquiry data at any point by emailing [email protected].
Free NZD quote · Book a video consultation · Pricing · Warranty · Meet the team
About this page
Medically reviewed by
Dr. Emily Nguyen
Founding Clinical Director, Picasso Dental Clinic
DDS · Founder and Clinical Director, Picasso Dental Clinic group
Clinical focus: Cosmetic dentistry · Veneers · Smile design
Dr. Emily Nguyen founded Picasso Dental Clinic in 2013 (originally Serenity International Dental Clinic) and led its 2023 rebrand. She sets clinical standards across the group's six branches in Hanoi, Da Nang, Ho Chi Minh City, and Da Lat, and personally reviews cosmetic protocols including the Portrait Sitting workflow for veneers and smile makeovers.
Frequently asked questions
What time zone is Picasso Dental Clinic in?
Picasso operates in Vietnam Standard Time (GMT+7). New Zealand Standard Time is GMT+12, so New Zealand is 5 hours ahead of Vietnam. During New Zealand Daylight Saving Time (the last Sunday of September to the first Sunday of April), the gap widens to 6 hours. A message sent at 9 AM in Auckland typically reaches Picasso by early afternoon their time — same-day replies are common for messages sent before midday NZ time.
Which Picasso branch should I contact first?
You do not need to choose a branch before contacting. Central coordinators at [email protected] handle all New Zealand enquiries and route patients to Hanoi (Old Quarter or Westlake Square), Da Nang (Hoàng Diệu or Vinmec hospital), Ho Chi Minh City (Thảo Điền), or Da Lat (Link General Hospital) based on treatment type, travel schedule, and case complexity. Your written NZD quote will include the branch recommendation.
How do I contact Picasso from New Zealand?
Email is the primary channel for international patients: [email protected]. Email allows photo and OPG attachments, keeps a written record of every quote and instruction, and avoids international calling charges. The free-quote form at /free-quote/ captures your goals and photos in one structured place, and you can book a free 20-minute video consultation at /book-consultation/ when you want to talk a case through with a coordinator. All coordinators are English-speaking.
How quickly does Picasso reply to New Zealand enquiries?
The coordinator team aims to reply within 24 hours of any quote request, question, or photo submission on weekdays New Zealand time. Given the 5 to 6 hour time-zone gap, a message sent in the morning NZ time often receives a reply the same NZ business day. Complex cases requiring specialist sign-off (full-arch, zygomatic implants, full-mouth reconstruction) can take 48 hours because the treating clinician reviews the case before the figure is finalised.
Can I send my dental X-rays to Picasso?
Yes. Email OPG files or CBCT exports to [email protected]. An OPG is optional but significantly speeds up assessments for implants, All-on-4, and crowns. If you do not have an OPG, phone photos of your smile and teeth are the starting point. Acceptable file formats: JPG, PNG, PDF, DICOM (CBCT). For very large CBCT exports, use a file-share link in your email.
What should I include in my first message?
Include your name, your city in New Zealand, the treatment you are interested in (or a description of your goals — for example '10 upper veneers, natural shade' or 'two missing back teeth, possibly need implants'), and dental photos if available. For implants or All-on-4, include your OPG if you have one. The more detail you provide in the first message, the more specific and accurate your NZD quote will be — and the fewer back-and-forth exchanges needed before you have a usable plan.
What should I NOT send in my first message?
Do not send identifying medical records you have not been asked for (full medical history, prescription lists, family medical history). Send only dental-relevant records: photos, OPG, CBCT, prior dental treatment notes if relevant. Do not send financial information (bank statements, credit card images, address proofs) — Picasso does not require any of that for a quote. Do not send via Facebook Messenger or Instagram DM; those channels are not monitored by the clinical coordinators.
What payment methods does Picasso accept?
Picasso accepts Visa and Mastercard via POS terminal at the clinic (charged in VND at the bank rate on the day), Vietnamese bank transfer (VND), and VND cash. Invoices are issued in both NZD and VND for your records. American Express, PayPal, and cryptocurrency are not accepted. There is no deposit before you travel — the written NZD quote is free and non-binding.
Is there a New Zealand phone number or NZ-based representative?
No. Picasso Dental Clinic operates from Vietnam only and does not maintain a New Zealand office, agent, or NZ-based phone number. All patient coordination is handled directly from the central coordinator team in Vietnam in English. This keeps the chain of communication shorter — what you ask the coordinator goes straight to the treating dentist rather than through a third-party introducer.
I am back in New Zealand and have an urgent concern about my dental work — who do I contact?
Email your Picasso coordinator at [email protected] with photos and a description of the issue. If you have facial swelling, fever, spreading infection, difficulty breathing, or uncontrolled bleeding, seek New Zealand urgent care FIRST — dial 111 for emergencies or visit your nearest emergency department. For non-urgent post-treatment issues (loose temporary, minor sensitivity, warranty queries), the coordinator team will triage and arrange remote clinical review with the treating dentist.
Can my friend or family member contact Picasso on my behalf?
Yes. The coordinator team accepts enquiries from spouses, partners, parents, adult children, or any other authorised contact. Note that the person enquiring is acting on your behalf when you make first contact, include your name and dental goals, and the coordinator will continue communication with whoever you nominate. Treatment plans and clinical decisions are made directly with the patient, but logistics, payment, and travel can be handled by a nominated contact.
Can I visit Picasso in person before committing to treatment?
Yes. Walk-in consultations are available at all six branches during opening hours (Mon-Sun 8:30 AM to 6:00 PM Vietnam Standard Time). For New Zealand patients passing through Vietnam on holiday before committing to dental travel, the coordinator team can arrange a free 30-minute clinic tour and consultation at the branch closest to your itinerary. Email 2 to 3 days in advance so the relevant clinician is available.
What languages does Picasso work in?
Picasso Dental Clinic works with patients in English and Vietnamese only. All patient coordinators, written quote correspondence, treatment plans, invoices, warranty documents, and aftercare instructions are issued in English for New Zealand patients. French and Russian are not supported, even though some clinicians have European training. If English is not your first language, advise the coordinator and they can keep written communication simpler and slower if helpful.
Does Picasso send marketing emails or follow-up calls?
After your initial quote, the coordinator team may send up to two follow-up emails over 90 days asking if you have questions or want to proceed. There are no automated marketing campaigns, no telesales calls, no SMS marketing. If you opt out of follow-up at any point, the coordinator team stops contact immediately. Your data is handled under the Picasso privacy policy; you can request deletion at any time by emailing [email protected].